Salp Connect provides digital services that may begin immediately after purchase or confirmation. Credits are consumed when eligible AI generation, editing, or processing actions start or are accepted by the backend.

Except where required by law, purchased credits and completed digital services are non-refundable once they have been used, generated, processed, delivered, or made available.

We will review requests involving a duplicate charge, an incorrect charge, an unauthorized transaction reported by the account holder, or a verified technical failure that prevented the purchased service from being delivered.

Depending on the circumstances, we may restore credits, repeat the service, provide a partial adjustment, or issue a refund to the original payment method.

AI-generated output can vary. Dissatisfaction with style, composition, accuracy, prompt interpretation, or creative quality does not by itself qualify for a cash refund when the generation completed and an output was delivered.

If a generation fails after credits were deducted because of a verified platform or provider error, we may restore the credits automatically. The restoration will appear in your transaction history when available.

You may cancel a recurring subscription to prevent future renewals. Cancellation does not automatically refund a billing period that has already started or services already provided, unless required by applicable law or expressly stated during checkout.

Email sales@salpconnect.com with your account email, transaction or payment ID, purchase date, amount, and a clear description of the issue. Include relevant screenshots or generation job IDs where available.

We may request additional information to verify account ownership, payment status, or service delivery. Approved refunds are returned through the original payment method where possible, and processing time depends on the payment provider and financial institution.

Please contact us before opening a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in account restriction while the matter is reviewed.

Nothing in this policy limits non-waivable consumer rights under applicable law. Questions may be sent to Salp Media LLC at sales@salpconnect.com or through https://salpconnect.com/contact.